Today we’d like to introduce you to Dominika Malinowska Hertsberg.
So, before we jump into specific questions about the business, why don’t you give us some details about you and your story.
My business partner, Dr. Lee and I have been best friends for years. After graduating with our acupuncture and chiropractic physician licenses, we decided to open a wellness clinic that combines the best of physical and holistic medicine to help our patients end pain, heal injuries, and realize their full potential.
In 2016 our company was asked to lead a massage therapy operation at the historic Palmer House Hilton, and we jumped on the opportunity. Health, wellness, and beauty go hand in hand, and we were excited to embark on this new journey. We made many great friends at the Palmer House, and the guests were raving about the massage skills of our hand-picked therapists.
In 2018 we were offered the operations of the entire 10,000 sq. foot facility. We are thrilled to be working with some of the most passionate and skilled individuals in the industry and provide our guests the top service and comfort they so deserve.
Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
Opening a new business is never a smooth road, but one could argue it makes it more fun. We’ve learned a lot about legal issues surrounding opening and running a spa.
Our private practice was not the only branch of business to worry about now; we began to outsource many tasks we used to do in-house, and as every business, we had initial trust issues with new vendors. It all turned out to be worth the efforts put forth. We now work with the best vendors, have happy employees, patients and guests, and the business is thriving.
Alright – so let’s talk business. Tell us about Balanced Flow Wellness/The Spa at Palmer House – what should we know?
The Spa at the Palmer House experience is created by the health and lifestyle experts at Balanced Flow Wellness. In our approach, we use principles such as yoga and Chinese medicine to create the best of modern holistic beauty and wellness. We want our guests to fully indulge in elevated spa experience inside the elegant decor of Palmer House Hilton.
We carefully picked all of our therapists to ensure our philosophies align. The same goes for our partners and vendors; we use the highest quality products that are safe and effective. Our 10,000 square foot facility has unique features such as couple’s suites, a Vichy shower, an ergonomic light and hydrotherapy tub to help our guests relax, revitalize and invigorate their mind, body, and spirit.
Is there a characteristic or quality that you feel is essential to success?
Because the company is founded by health and wellness experts, one of our most important core values is taken from the Hippocratic Oath, premium non nocere, or do no harm. We always put our guest and their experience first. We create a special environment that allows individuals, even if for a short period of time, to escape their daily routine.
As a company, we focus on the whole person first and believe that by our actions, we can make their day special. Our model is very much person focused and we treat every single member of our Balanced Flow Wellness family with utmost respect and compassion.
Pricing:
- December special – Buy a $100 gift card for $80 *can’t be combined with any coupons or deals, doesn’t expire
Contact Info:
- Address: 17 E Monroe St. 5th Floor, Chicago, IL 60603
- Website: www.spaatph.com
- Phone: (312) 422-1336
- Email: reception@spaatph.com
- Instagram: https://www.instagram.com/thespaatpalmerhouse/
- Facebook: https://www.facebook.com/palmerhousespa/
- Yelp: https://www.yelp.com/biz/the-spa-at-palmer-house-chicago-2
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