Meet Marvin Garcia of Quality First Cleaning Solutions

Today we’d like to introduce you to Marvin Garcia.

Marvin, can you briefly walk us through your story – how you started and how you got to where you are today.
I always knew I wanted to work in an industry that would allow me the ability to move about, to socialize with people and make a difference in their lives. After a few years under the mentorship of someone I still call a great friend today, we decided I had learned all I was going to learn under him and with his support I set out on my own. My passion drove me to learn every aspect of this industry, from understanding the science behind a stain (pH balance, carpet fibers, enzymes etc..) to the health hazards of a carpeted space and the benefits of maintaining it clean.

I next had to define what this company was going to be all about, how we would differentiate ourselves from all others and why they would want to choose us over them. With a strong family military background, my values and principles were clear: Honesty & Integrity. Leveraging those as guiding principles I set out to define every aspect of the business: How we would operate, how we would deliver our message, our pricing structure, our delivery on customer experience.

As the years have passed, we remain ever committed to those values and guiding principles. We prioritize on delivering not just the best quality service at a fair price, but an overall customer experience which in total keeps costumers coming back time and again.

Ten plus years have gone by and venturing out on my own is the best decision I could have ever made. I’ve gotten to meet some phenomenal people who are ever grateful for the services we provide – I can say unequivocally that we make a difference in their lives and I look forward to continuing to positively impact more people for many years to come.

Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
Building a base was more difficult than I could have imagined. Getting new customers to trust a small operation could not only compete but in many cases outperform the larger, brand names outfits. Remaining steadfast on the company’s core values and pricing structure was very tough in the beginning; with others offering much lower pricing to get through the door and then up sell on every little thing – I had to remain unwavering that we would not be one of those outfits. We may have lost many customers to those strategies in the short term, but in the long run we believe those customers have come to recognize the value in what we offer and are now repeat customers of ours.

Please tell us about Quality First Cleaning Solutions.
We specializes in carpet, Rug & furniture cleaning services in Chicago and surrounding Suburbs for residential, commercial and Hi-Rises. Our services include carpet cleaning, furniture and upholstery cleaning, area rug cleaning and office/commercial-business cleaning.

Our promise is a quality, professional service from our team of experts – guaranteeing the best rug cleaning, carpet cleaning, Furniture, Sofa/Couch Upholstery cleaning service in Chicago and surrounding Suburbs. We know how important it is to maintain a safe environment clean of pollutants, allergens, dust mites and dirt – and we are committed to providing the best rug cleaning, carpet cleaning, Furniture, Upholstery (Couch/Sofa) cleaning services in Chicago and surrounding Suburbs. We employ only the most experienced, highly trained professionals to assess and clean your area rugs, carpets and sofas, using many years of experience and state of the art technology that will rid your carpet of dust, dirt, allergens, stains, and all other health harming bacteria.

There are multiple things that set us apart from all others:
• We strive to ensure pricing is not just competitive but most importantly fair and affordable
• Our goal is to have the price be clear, so the customers understands exactly what they are being charged and what to expect.
• We don’t use bait & switch tactics.
• We don’t lure customers in with a cheaper price then tally up the cost with hidden charges.
• Our prices are based on our guarantee, that the job will not be complete until the customer are 100% satisfied
• We ensure the value of customer’s home and family are of the utmost priority.

I am most proud of remaining committed to our core values and guiding principles:
• To offer you a Quality experience at a fair price.
• Guiding principles: Quality and Integrity

If you had to go back in time and start over, would you have done anything differently?
Having a much better understanding of the web and the importance of it on the business. Marketing was a big issue until we partnered up with an expert who brought a lot of SEO and marketing knowledge. Once we become a presence online our business took off exponentially.

Pricing:

• $99 for any 2 rooms
• $149 for Sofa and Loveseat combo
• $1 per sq ft area rug cleaning

Contact Info:

• Website: http://www.qualityfirstcleaningsolutions.com
• Phone: 312.600.4872
• Email: info@qualityfirstcleaningsolutions.com
• Instagram: http://www.instagram.com/qualityfirstcleaningsolutions
• Facebook: https://www.facebook.com/qualityfirstcleaningsolutions
• Yelp: https://www.yelp.com/biz/quality-first-cleaning-solutions-chicago

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