Today we’d like to introduce you to Pamela Sherman.
Thanks for sharing your story with us Pamela. So, let’s start at the beginning and we can move on from there.
In 2008, feeling burnt out from corporate life, I started a flexible, anytime-you-need-it personal assistant service for people just like me who lacked work-life balance. We did just about every errand and any household project you could imagine! Working with clients in their homes every day, we aimed to provide as much value as we could. So, while we were waiting for the cable guy to show up, we would go the extra mile and organize spices in the kitchen, or color-code and tidy up closets. And the response to our organizing services was overwhelmingly positive. Clients just kept asking us to do more, including purging and decluttering and managing complex moves with packing and unpacking services. The more projects we did, the more we realized our passion for organizing, and I knew it was time for this vision to take flight. We re-branded the business as Chicago Organized Home and have been fueling our passion by helping our clients live more organized lives ever since.
Has it been a smooth road?
I’ve learned that bumps in the road are inevitable, but it’s how you respond to them that determines your success. Managing growth has been my biggest challenge. As the business grew, I couldn’t keep up with the demand and I needed to find a way to scale the business without losing the integrity and value of our customer service. So, I developed a custom phone app that I use to run the daily business operations. Our app houses our complex schedules, notes and details that are critical to the success of each project, making our internal communications much more efficient. And my staff can submit their time and notes for the day within the same app, making it easier to track the multiple clients we are serving each day. Developing an app-based solution like this was just a pipe dream at one point. It was a big accomplishment see it come to fruition.
So let’s switch gears a bit and go into the Chicago Organized Home story. Tell us more about the business.
Chicago Organized Home is a home organizing and assistant service dedicated to improving your life so that your home feels livable, manageable and under control. We have a dedicated team—the best—that can handle large-scale and complex projects and get results fast! In 2015, The Container Store selected us for its Contained Home program, which provides organizing and custom in-home closet design services to its customers. Adding closet design to our skill set gave us the opportunity to provide full-service organizing solutions. We cover all of the Chicagoland stores and it has been both a thrill and an honor.
Who else deserves credit – have you had mentors, supporters, cheerleaders, advocates, clients or teammates that have played a big role in your success or the success of the business?
My team, simply put, is the BEST. In my eyes (and our clients’), they are all superheroes! Organizing really is a collaborative endeavor. Most of the projects we do are staffed with more than one Organizer. We can bounce ideas off each other and find the best and most creative solutions. It’s a real thrill getting to work together and solve our clients’ challenges as a team. Shellie Slove is our Director of Organizing; she helped cultivate the vision for what our Organizing service offering is today. We’ve been working together for years. A lot of my team have been with me for the long haul and I am so grateful for their talent and contribution!
Contact Info:
- Address: 1512 N Fremont Street Suite 102 Chicago IL 60642
- Website: http://www.ChicagoOrganizedHome.com
- Phone: 872-356-6328 (NEAT)
- Email: Info@ChicagoOrganizedHome.com
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